Materials from the April 19 CENAC meeting are now available online at:
Achieving the Mega Hub vision and Investing in Transit – presentation to Council – March 2017
REGISTERING NOISE COMPLAINTS
Do you have questions about airport operations and aircraft noise?
Residents with questions about airport operations or who wish to register a noise complaint are encouraged to contact the Toronto Pearson Noise Office using any of the following means:
- WebTrak: A noise complaint can be registered using this online tool that provides near-real time and historical flight data so community members can investigate aircraft operations from any computer with internet access, and it’s available 24/7.
- Online Complaint Form: Use our online complaint form.
- Phone: To make a noise complaint by telephone, contact the Noise Office at (416) 247-7682. Our office hours are Monday to Friday, 8 a.m. to 5 p.m. Outside of office hours, a prompted voice mail service will allow you to leave a detailed message.
Residents can also learn more about Noise Management at Toronto Pearson, by clicking here.
Join the discussion about noise management at Toronto Pearson by attending a CENAC meeting.
The Community Environment & Noise Advisory Committee (CENAC) provides a forum where the public can openly discuss and ask questions about noise and environment related issues at Toronto Pearson.
Each scheduled meeting is in two parts:
- 5:30 p.m. – 6:30 p.m. – Community Open House: Drop in to review informational story boards and speak one-on-one with the GTAA Team and CENAC Committee Members.
- 6:30 p.m. – 7:30 p.m. – CENAC Public Meeting: Ratification of minutes and any recommendations, formal presentations from guest speakers, and time for public questions to the committee as a whole.
All CENAC meetings are held at the GTAA Administration Building, 3111 Convair Drive, Boardrooms Pearson A&B .
A schedule of the meetings, including our upcoming September 9 meeting as well as minutes and materials from previous meetings can be found on the CENAC webpage. For further information, please contact a GTAA CENAC representative at (416) 776-3941.
NEWSLETTER SIGN UP
Stay in-the-know about events and activities at Toronto Pearson!
Whether you’re an aviation buff, looking for volunteer opportunities, or just like to be informed about what’s going on at your airport, sign up for Toronto Pearson’s community e-newsletter Checking In to receive monthly updates.
Toronto Pearson is Canada’s largest and North America’s second largest international airport, and a hub for the movement of people and goods across the country, the continent and around the globe. In 2014, they saw 39 million passengers travel through Toronto Pearson, up from 36 million in 2013, and they expect to see continued growth in the coming years.
Toronto Pearson has an important role to play in community life. Their passengers count on them to provide connections to the world, their employees count on them to operate in a safe way, the communities surrounding them count on them to operate in a sustainable way, and everyone counts on them to operate transparently.
Being a good neighbour means balancing these diverse and sometimes competing priorities for the constituencies they are in business to serve.
Noise Management Program
Noise management is a complex issue that must take many variables into consideration, issues ranging from safety, meeting the travellers’ demand for more options, to increasing operational efficiency while operating in an intensely – and growing – urban environment.
Their Noise Management Program works to strike a balance between operating a growing airport and regional economic engine with the impact on their neighbours.
The Noise Management Program includes:
- Noise Operating Restrictions (Night Flight Restriction Program, Engine Run-up Restrictions, Preferential Runway Assignment from midnight-6:30)
- Noise Abatement Procedure
- Land Use Planning that includes an Airport Operating Area (AOA) that is incorporated in the official plans of the surrounding municipalities to limit incompatible land used within the AOA
- Enforcement Office that investigates, audits and reports on potential violations of the noise operating restrictions, noise abatement procedures and night flight
- Noise Office that investigates noise complaints and acts as an informational resource to the public and elected officials
- Consultation and Community Outreach, their community relations program is a critical tool in helping them deal with questions about noise and build awareness and understanding about the airport, and includes a range of activities from hosting large scale events (Street Festival, Runway Run) and outreach initiatives (for example, the Night Flight 2011 Outreach), public tours and volunteer opportunities, to regular e-newsletters, website, and regularly hosting meetings of the Community Environment and Noise Advisory Committee (CENAC).
Communication with the GTAA
Working to ensure that the community understands what’s happening at Toronto Pearson is an important component of their Community Relations program. They have a number of avenues where you can communicate with them:
- WebTrak – An online tool that provides near-real time and historical flight data so community members can investigate aircraft operations from any computer with internet access. WebTrak makes it easy for their neighbours and others to see what is overhead, and convenient to submit a noise complaint. It is also available 24/7 and can be accessed at www.torontopearson.com/webtrak.
- Phone: To make a noise complaint by telephone, contact the Noise Management Office at (416) 247-7682. Their office hours are Monday to Friday, 8 a.m. to 5 p.m. Outside office hours, a prompted voice mail service will allow you to leave a complete and detailed message.
- Online Complaint Form: A complaint also can be submitted using their online complaint form found at www.torontopearson.com/webtrak
- Noise Office Visits: You are welcome to visit the Noise office to meet with members of the Noise team to review flight operations using their Airport Noise Operations and Management System and to further discuss your questions and concerns.
- Community Environment Noise Advisory Committee (CENAC) meetings: You may find it helpful to attend one of the Community Environment Noise Advisory Committee (CENAC) meetings held at 3111 Convair Drive Missississauga. In addition to the CENAC committee, which is comprised of community and elected officials, there are technical advisors (NavCanada, Transport Canada, and the Greater Toronto Airports Authority ) in attendance who can answer questions specific to operations at Toronto Pearson. Meeting dates for 2015 will soon be posted on their website at: www.torontopearson.com/en/cenacpastagendasandminutes/#
Growth at Toronto Pearson
Toronto Pearson is Canada’s largest and North America’s second largest international airport, and a hub for the movement of people and goods across the country, the continent and around the globe. In 2014, they saw 39 million passengers travel through Toronto Pearson, up from 36 million in 2013, and we expect to see continued growth in the coming years. You can learn more about the economic impact and expected growth for Toronto Pearson in the presentation that was provided at the Feburary 25, 2015 CENAC meeting – Toronto Pearson – Results of Global Hub Economic Impact Study
Working to ensure that the community understands what’s happening at Toronto Pearson is an important component of their Community Relations program. They regularly have operational updates at their CENAC meetings and the material from each meeting is posted on their website. You may also wish to sign up for their community newsletter – Checking In – which is another way to stay in-the-know about events and initiatives at the airport.